Privacy Policy

Privacy Policy for Return to Paradise Resort & Spa Samoa

Effective Date: October 21, 2024

Welcome to Return to Paradise Resort & Spa Samoa (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.returntoparadiseresort.com (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. General Information

Business Details:

Name: Return to Paradise Resort & Spa Samoa

Address: Lefaga Matautu, SAMOA

Contact Information:

Phone: +685 35055

Email: info@returntoparadiseresort.com

2. Data Collection

Types of Data Collected

Personal Information:

From Contact Forms:

• Name
• Email Address
• Phone Number

From Wedding Quote Forms:

• Name
• Email Address
• Phone Number
• Event Details (e.g., date, number of guests)

Non-Personal Information:

• Browser type
• IP address
• Device information
• Usage data (e.g., pages visited, time spent on pages)
•  

Collection Methods

Direct Collection:

• Contact forms on the Site (e.g., general inquiries, wedding quotes)

Automated Collection:

• Cookies and Similar Tracking Technologies: Used to enhance user experience and analyze site usage.
• Embedded Third-Party Services: Integration with platforms such as Instagram, Facebook, TripAdvisor, YouTube, Google Search Console, and Google Analytics.

Third-Party Services:

• Booking System: We utilize a third-party booking tool, STAAH, for reservation management.

Analytics Services:

• Google Analytics: Collects data to help us understand how visitors interact with our Site.
• Google Search Console: Assists in monitoring and maintaining our Site’s presence in Google Search results.
•  

3. Purpose of Data Collection

We use the collected data for the following purposes:

To Provide Services:

• Respond to inquiries and provide requested information
• Process and manage booking reservations through STAAH

Marketing and Communication:

• Send newsletters, promotional materials, and updates (with your consent)

Improving Our Services:

• Analyze usage patterns to enhance the user experience
• Monitor and improve the functionality of the Site using analytics data from Google Analytics and Google Search Console

Customer Support:

• Address and resolve any issues or concerns you may have

4. Data Sharing and Disclosure

Third Parties

Service Providers:

• STAAH: Handles booking reservations on our behalf.
• Google Analytics & Google Search Console: Provide analytics services to help us understand site usage and improve our online presence.

Marketing Partners:

• We may share your information with trusted marketing partners to provide you with relevant offers and promotions.

Social Media Platforms:

• Instagram, Facebook, TripAdvisor, YouTube: These platforms may collect data through embedded plugins or links on our Site.

Legal Requirements

We may disclose your personal information in the following circumstances:

• Compliance with Laws:
  • To comply with legal obligations, regulations, or governmental requests.
• Protection of Rights:
  • To protect and defend our rights, property, or safety, as well as that of our users and others.
• Business Transfers:
  • In the event of a merger, acquisition, or sale of all or a portion of our assets.

5. Data Storage and Security

Storage

• Location: Your data is stored on secure servers managed by us and our trusted third-party service providers, including STAAH, Google, and other analytics providers.
• Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Security Measures

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Data transmitted through our Site is encrypted using SSL technology.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Regular Security Assessments: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.

6. User Rights and Choices

Access and Control

You have the right to:

• Access: Request access to the personal information we hold about you.
• Update: Correct or update your personal information as needed.
• Delete: Request the deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the contact information provided below.

Opt-Out

You can opt out of receiving marketing communications from us by:

• Unsubscribing: Clicking the “unsubscribe” link in promotional emails.
• Contacting Us: Reaching out directly via email at info@returntoparadiseresort.com.

7. Cookies and Tracking Technologies

Usage

We use cookies and similar tracking technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analyze Traffic: Understand how users interact with our Site using tools like Google Analytics and Google Search Console.
• Enable Third-Party Services: Facilitate social media integration and other third-party functionalities.

Management

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site and your experience.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information immediately.

9. Third-Party Links and Services

External Sites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Third-Party Services

We integrate the following third-party services on our Site:

• Social Media Platforms: Instagram, Facebook, TripAdvisor, YouTube
  • These platforms may collect data through embedded plugins or links. Please refer to their respective privacy policies for more information.
• Analytics Services:
  • Google Analytics: Collects data to help us understand how visitors interact with our Site. Google Analytics Privacy Policy
  • Google Search Console: Assists in monitoring and maintaining our Site’s presence in Google Search results. Google Search Console Privacy Policy

10. International Data Transfers

Your personal information may be transferred to and maintained on servers located outside your country of residence, including in countries that may have different data protection laws. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

11. Compliance and Legal Framework

We aim to comply with all applicable privacy laws and regulations, including but not limited to:

• Samoan Data Protection Laws: Ensuring the protection of personal information as per local regulations.
• General Data Protection Regulation (GDPR): For users within the European Economic Area (EEA), providing additional protections and rights.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting a Notice on Our Site: Updating the “Effective Date” at the top of this policy.
• Direct Communication: Sending an email notification if required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Additional Information

• Specific Practices:
  • Booking System: Our booking system is managed by STAAH, a trusted third-party provider. Please refer to STAAH’s privacy policy for details on how your booking information is handled.
  • No Direct Payment Collection: Currently, we do not process payments directly on our Site. All payment transactions are handled securely through STAAH.
  • Analytics Tools: We utilize Google Analytics and Google Search Console to monitor and analyze site performance and user interactions. These tools help us improve our services and user experience.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

• Phone: +685 35055
• Email: info@returntoparadiseresort.com
• Address: Lefaga Matautu, SAMOA